Complaints

See the source image

 

We take complaints very seriously. Should you wish to make a complaint regarding the Surgery, a member of Staff or any of the services we offer, please put your complaint in writing to the Practice Manager.

Tracey May
Barton Surgery
Horn Lane
Plymstock
PL9 9BR

 

We adhere fully to the NHS Complaints process, and should you feel that your complaint has not been resolved, further support and information is available from:

NHS England NHS Complaints Dept
PO Box 16738
Redditch
B97 9PT
T: 0300 311 2233
england.contactus@nhs.net

 

The Parliamentary and Health Service Ombudsman

If you are not satisfied with the practice and/or the NHS Complaints Dept response to your complaint, you may refer the matter to the Parliamentary and Health Service Ombudsman, either by telephoning 0345 015 4033 or visiting their website www.ombudsman.org.uk Or writing to:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SWIP 4QP